Aoife Patel
Inspect the event timeline, review why the user is scored this way, and capture intervention outcomes for the first envelope sent journey.
Operations Lead - Legal services
aoife@blueharbourlegal.co.uk - acct_blueharbour
Intent score
95
high confidence
Alert state
Quiet
Last activity
1 day ago
Blocked since
Not blocked
Activated at
Not activated
First-send timeline
Full event trail across templates, recipients, checks, and send actions.
Timestamp
Event detail
14 Mar 2026, 08:55
sess_aoife_1
signup_completed
/welcome14 Mar 2026, 09:03
sess_aoife_1
template_created
/onboarding/templates/new- template_name
- Mutual NDA
14 Mar 2026, 09:16
sess_aoife_1
recipient_added
/send/recipients- recipient_count
- 2
15 Mar 2026, 08:11
sess_aoife_2
identity_check_started
/send/identity- provider
- Onfido
15 Mar 2026, 08:19
sess_aoife_2
identity_check_failed
/send/identity- failure_reason
- document_mismatch
15 Mar 2026, 08:28
sess_aoife_2
help_article_viewed
/help/identity-checks- article_slug
- identity-checks
Why this user is in review
Completed 4 first-send steps.
Viewed help content while preparing the first envelope.
Used a first-value e-signature feature before activation.
Recommended next action
Monitor progress closely and prepare a nudge if the send flow stalls in the next session.
Signal breakdown
Raw behavioural counts feeding the current intent score.
Distinct steps
4
Return sessions
1
Help views
2
Repeated attempts
0
Record intervention
Keep operator notes and outcomes attached to this review record.
Recent notes
0 itemsNo interventions have been recorded for this user yet.